S H I P P I N G

 Ready to ship items are and ready to dispatch within 2 - 4 working days.

All other items are handmade to order ~ this means each item is unique and made with each customer in mind as it is being crafted, we believe more intention and care is taken when creating a piece with a home already in mind.

Please allow up to 28 days for your bag to be handmade especially for you.
Made to order reduces excess and only what is needed it made, thank you for supporting this way of working, it is a step towards a more sustainable future.

All packaging is free from plastic and gift wrapped using recyclable materials.

  

UK SHIPPING

Free shipping on all UK orders.

All UK orders are sent Royal Mail 1st Class Signed For

 

INTERNATIONAL SHIPPING

Free international shipping on orders over £150
£5.50 standard shipping on orders under £150

Please be aware that due to international custom laws, international orders may incur additional charges. The buyer is responsible for any charges applied to the package at customs.

Should the buyer refuse to pay any custom duties and tax, it is then the responsibility of the buyer to ensure the goods are shipped back to us in order to receive a refund. Returns are processed once the goods reach us. 

Delivery costs are non-refundable on any international returns. The cost of returning the goods is the responsibility of the buyer. 

Any information that we hold on you is in accordance with the Data Protection Act 1998. We will not pass your details to any other business.


If you have any questions at all about packaging, recycling or shipping times please get in touch.


RETURNS & EXCHANGES

To request a return or exchange, please email hello@couperetcoudre.com before returning your order. The email must be received within 14 days of your delivery.

Only regular priced items may be exchanged or returned. All sale items are final.  Promo code sales are eligible for exchange only.

To be eligible for a return or exchange, your item must be unused, in the same condition received, and in the original packaging.

Please use a trackable shipping service to send your item back.

Once your return is received and inspected, we will notify you and if approved, your refund will be processed within 5 days.